FREE VIDEO TRAINING + NOTION TEMPLATE
Find the gaps in your client experience before your clients do.
Map every touchpoint from inquiry to delivery so you can design a client experience that feels seamless, personal, and rave-worthy.
In just 20-minutes, you’ll learn how to mind the “gaps” in your client experience so it doesn’t cost you a review, a referral, or a repeat client.
Let me ask you: Does your client know exactly what to do after they sign a contract? Pay their deposit? Or complete a questionnaire? If the answer is no, Mind The Gap was made for you.
And sure, maybe nothing's technically broken. Nobody's complained. But if your clients feel a little… unsure about what happens next, or you're chasing them down for info you should already have — that's a gap. And gaps add up.
Mind the Gap
THE VIDEO TRAINING (20 Minutes)
→ Why most photographers build their workflows before they've designed their experience — and why that order makes everything harder
→ How to map every touchpoint from inquiry to final delivery
→ What to do with your map once it's done (hint: this is where your CRM setup actually starts)
THE NOTION TEMPLATE
→ A done-for-you planner to list every touchpoint in your offer
→ Space to identify every asset you need — emails, forms, contracts, calls
→ Built to become the foundation of your entire client experience
Bonus
Submit your completed planner and unlock a free 15-minute Client Experience Review call. Limited spots available.
Dubsado Certified Specialist,
my superpower is making complicated shit simple, particularly with regards to systems strategy + automations for photographers.
I'm Colie James:
Your Systems Professor
Honeybook Educator,
Podcaster, Photographer,
Disneyland Passholder, and your new Business BFF that tells you like it is!
Meet Your new Systems bestie
trusted by and featured in
Learn how to Map every client touchpoint in just 20-minutes
A free video training + Notion template designed to help you map every touchpoint in your client journey — and create a client experience that feels seamless from start to finish.
Once you've mapped your journey, ready to build it out? Systems in Session is Colie's 60-day done-with-you program for photographers who are ready to stop running on memory and start running on systems that actually work. Learn more here.
