Client Experience and Workflow Strategies for Photographers

“What used to take more than two hours now takes about 20 minutes — mostly because I’m still double-checking everything. I have so much more confidence using my system now, and I don’t think I would’ve felt this way for months if I’d tried to do it on my own.  I know it’s only going to save me more time from here.”

Julie,  Brand Photographer

“I didn’t have an automated process at all before — everything was cobbled together. Now I trust my automation, and letting go of all that feels incredibly freeing. I booked 12 clients during a house move, and that’s when my business finally started to feel robust and legit.”

Emily, family photographer

“Seeing a call confirmation hit my inbox without me doing anything was my ‘wow’ moment — old me would’ve had to remember every step, and now it just happens. I understand how to make quick changes to proposals, pricing, and workflows, and the biggest difference is my confidence. I actually like Dubsado now.”

danielle, doula + birth photographer

“I set everything up properly from the start, and now I don’t have to second-guess anything — everything just runs, I don’t have to remember what to do next, and probably 95% of it is automated, which just makes everything so much easier.”

anthea , pet photographer

“I was still having to go in so much. I wanted my systems to make my life easier — and spoiler, they did. Now everything just works without me having to constantly check on it.”

Megan, Family & newborn photographer

“Before this, my process felt clunky and old school. Systems and automations have been a game changer for my business — everything feels very professional now, and I’m excited for my new clients to experience the workflows we built.”

Heather, Health Coach

"If you would’ve asked me before I joined whether I needed this, I would’ve said no. I’ve been in business for nine years. I have plenty of email templates. I thought I was set. But once I actually sat down and mapped out my full client journey the way you’re meant to, my eyes were opened. I realized how many touch points I was missing."

Angie, Newborn Photographer

"Email Like You Mean It felt amazing because I was able to take what Colie taught and actually use personality in my emails. They didn’t feel generic anymore — these were emails that sounded like me. Because I have a full-time job, I needed structure, and this helped me create that. Now I have emails going out while I’m asleep, on my way home from work, and before I even get to work."

Christi, Food Consultant

“I thought my emails were fine because I already had workflows and templates, but going through Email Like You Mean It helped me find gaps and refine my process even more. The 3P framework—purpose, personality, and preview—gave me a completely new perspective on how to structure my emails. It made my already high-touch client experience even more personalized and intentional.”

Ina, Pet Photographer

"Email Like You Mean It was a complete game-changer for me. Before, my client communication felt choppy—my emails were basic, had no personality, and didn’t clearly tell clients what to do next. Now my clients are led through a process where they know exactly what to expect, while still getting to see my personality, which makes my experience feel both professional and personable."

Alyssa, Newborn Photographer

“Working on my customer journey and writing those emails completely changed my client experience. Now about 80% of my communication is automated, and those emails are really doing the heavy lifting for me. They help me set boundaries, guide my clients through the process, and make working with me feel easy and organized.”

Genevieve, Customer Experience Specialist

"Before working with Colie, I was missing things left and right. I was taking way too long to respond, forgetting to reply to clients, and sending short emails that had no personality. With the Systems Professor Email Assistant, I wrote over 30 emails in just two working sessions—and now every inquiry tells me how impressed they are with my communication and how organized my process feels."

Erin, Family Photographer