Solo Episode

This episode is a replay from a conversation that originally aired on the Capture the Chaos podcast with Brittnie Renee, and it perfectly captures a shift I’ve been talking about more and more lately. Most businesses shouldn’t focus on just better workflows.They need better client communication. Because if your systems technically work but still require […]

Every time a CRM announces a price increase, the online business world collectively panics. My Threads feed has been full of people asking if they should switch to a different platform—or ditch their CRM altogether. And honestly? I get it. When HoneyBook raised its prices last year, everyone’s question was “should I switch from Honeybook […]

Let’s clear something up right away: email marketing and client communication are not the same thing. I love a good newsletter (I probably subscribe to more than 100 of them myself), but when I talk about client communication, I’m talking about the emails you send to the people who are paying you — or the […]

Let’s clear something up right away: email marketing and client communication are not the same thing. I love a good newsletter (I probably subscribe to more than 100 of them myself), but when I talk about client communication, I’m talking about the emails you send to the people who are paying you — or the […]

Way back in episode 23 of the podcast, I shared the four core workflows I believed every creative business needed inside their CRM. And honestly? That episode still holds up. But I’m not in the business of duct-taping old advice when the landscape has changed — and two big things have changed. First, I’ve made […]