A little bit of a confession, for five and a half years I’ve helped you map your client journey, get excited about what’s possible, and then spend the rest of our time together bending that vision to fit inside software I recommended. As of this episode, I’m done doing it that way — and I’m […]

Y’all, I was desperately trying to take a break from vibe coding and building apps, so I recorded a quick and dirty episode about something I’ve been seeing over and over inside my Experience Edit and Systems in Session client accounts: your client onboarding process is not good. And I know most of you aren’t […]

Y’all, I see this question on Threads every single week, and every single week I want to gently pull somebody’s car over to the side of the road. Can you replace your CRM with Notion? Airtable? Google Workspace? Squarespace? In this episode I’m answering it honestly — including the part where I tell you I […]

Y’all, this one is a ramble. I had a bunch of thoughts rattling around about the way I actually build client experience systems with my clients, and I needed to get them out of my head and onto a podcast. What came out is a name I’ve been circling for a month: Order of Operations. […]

Welcome to the Episode Y’all, I had a total aha moment this year, and I’m bringing you into it in real time. There’s a group of you who don’t want less involvement with your clients — you want more, and you’ve been sitting there wondering if systems even have a place in that. Spoiler: they […]

You’ve put in the work. You have a proposal that connects your services to your contract and invoice. You’ve written email templates. Maybe you’ve even recorded a client experience video or two because you heard it builds connection — and you did it. Your clients like you. But referrals are slow. Reviews are sparse. And […]