Hey y’all. In the last solo episode, I asked you to do a time audit on at least one client, and I know you haven’t had time to finish it yet. I’m back anyway with one more ask, because if you want to evaluate your offers honestly, there’s a piece of data you can only […]

Y’all, this is a short one, but it comes with homework. Yes, even if you’re not my client. I’ve been finding the same time leak in almost every offer I review, so this episode walks you through a time audit for photographers and creative service providers. Because you can’t price an offer that’s profitable and […]

A little bit of a confession, for five and a half years I’ve helped you map your client journey, get excited about what’s possible, and then spend the rest of our time together bending that vision to fit inside software I recommended. As of this episode, I’m done doing it that way — and I’m […]

Y’all, I was desperately trying to take a break from vibe coding and building apps, so I recorded a quick and dirty episode about something I’ve been seeing over and over inside my Experience Edit and Systems in Session client accounts: your client onboarding process is not good. And I know most of you aren’t […]

Y’all, I see this question on Threads every single week, and every single week I want to gently pull somebody’s car over to the side of the road. Can you replace your CRM with Notion? Airtable? Google Workspace? Squarespace? In this episode I’m answering it honestly — including the part where I tell you I […]

Y’all, this one is a ramble. I had a bunch of thoughts rattling around about the way I actually build client experience systems with my clients, and I needed to get them out of my head and onto a podcast. What came out is a name I’ve been circling for a month: Order of Operations. […]