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Client Experience

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“Bye, Here’s Your Stuff”: Building a Client Offboarding Process for a Packaging Designer (A Case Study with Kelley)

Automation, Case Study, Client Experience

I need to preface this one. Kelley of Hidden Path Creative went through The Experience Edit with me before it was The Experience Edit. Before the Systems Professor app, before the Offer Scorecard, before any of the tools my current clients use to map their client journey. Until the day we recorded, she had never […]

Time Audit for Photographers: How Long Does One Client Actually Take You?

Y’all, this is a short one, but it comes with homework. Yes, even if you’re not my client. I’ve been finding the same time leak in almost every offer I review, so this episode walks you through a time audit for photographers and creative service providers. Because you can’t price an offer that’s profitable and […]

Client Experience, Solo Episode

Map Your Client Journey First, Pick the Software Last: Why I’m Changing How I Work With Clients

A little bit of a confession, for five and a half years I’ve helped you map your client journey, get excited about what’s possible, and then spend the rest of our time together bending that vision to fit inside software I recommended. As of this episode, I’m done doing it that way — and I’m […]

Client Experience, Solo Episode

Why Photographers Burn Out (Even When They Love Their Work)

Client Experience, Photographers

You love what you do. That’s not the problem. You have a CRM. You might even have workflows and templates. And yet somehow you’re still the one sending every email, customizing every form, tweaking every touchpoint before it goes out, and approving every step before your system is “allowed” to move forward. You care deeply […]

How to Deliver a Concierge-Level Client Experience Without Losing Yourself in the Process

Welcome to the Episode Y’all, I had a total aha moment this year, and I’m bringing you into it in real time. There’s a group of you who don’t want less involvement with your clients — you want more, and you’ve been sitting there wondering if systems even have a place in that. Spoiler: they […]

Client Experience, Solo Episode

Why Photography Clients Ghost After Inquiry (And How to Fix It)

You sent the proposal. You answered their questions. You were excited about this one. And then… nothing. No reply. No booking. Just silence. If you’ve ever watched a promising inquiry go completely cold, you’re not alone — and it’s probably not what you think. Most photographers assume they lost the client on price, or that […]

Client Experience, Photographers

I'm a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!

With 10+ years in the creative space, Colie believes every creative deserves to build a business that is sustainable and profitable, and no one should quit their 9 to 5 only to work 24/7 [in their business].

The truth—automated systems can save us all from being overworked and overwhelmed.

I believe every creative deserves to turn their craft into a business that brings them joy and profit.

Hi, I'm Colie. 

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