Client Experience

If your clients are quietly disappearing, not giving testimonials, or not buying again, there is a deeply rooted problem we need to address. In this episode, I sit down with Emily Mathis to talk about outsourcing, but not in the way you think. We didn’t talk about hiring editors, VAs, or handing off social media. […]

If you don’t know when a client should come back, they won’t know either. Most photographers deliver the gallery, send one final email, and then everything goes quiet. But if you want rave reviews, referrals, and repeat clients, you have to make returning the obvious next step. Before we dive in though – hi! I’m […]

If you’re looking to boost your client retention as a photographer, and you should be, it’s time to take a closer look at how (and when) you’re communicating. As someone who has set up dozens of client booking systems for photographers, I’m here to tell you that so many creatives lose out on repeat business. […]

I am excited to welcome Kara Duncan, Founder of The Kara Report, back to the podcast. Today we are diving into the CRM emails that actually helps your marketing efforts turn into booked clients. If you don’t know Kara, she is my blog writer, and the last time she was on the podcast she joined […]

You can’t charge premium prices for a mediocre experience, and deep down, you already know that. To build a high-end client experience, you don’t need to be doing more or adding any fancy extras. Instead, you need to create a process that feels effortless for your clients and sustainable for you. When clients invest in […]

You set up a shiny new workflow in Dubsado. You hit “Activate.” You’re ready to sit back and let the automation magic happen. And then… nothing or worse, Dusbado Workflow Errors. Your workflow pauses. A random error message pops up. Your client gets half the emails they were supposed to. If that sounds familiar, you’re […]