Photographer gallery delivery is one of the most overlooked parts of the client journey. So many photographers pour their energy into the inquiry, booking, and onboarding phases—but once the event is over, communication tends to fall off. And yet, this final phase is one of the most important touchpoints for delivering a truly elevated client […]
I’ve been shouting from the rooftops about using video in your client experience—and today, I’ve got backup. In this episode, I’m joined by Carolyn Leasure, a website evolution expert who turns scrappy Squarespace sites into smooth, branded systems. We’re diving into the magic of asynchronous video and how it can transform the way you connect […]
If you’re not tracking it, you’re winging it. That’s why it’s important to have a system in place to help keep you accountable. In this episode, Melissa Arlena joins us to discuss the power of airtable and accountability. Listen in as we discuss systematizing recurring revenue and keeping clients from slipping through the cracks. Whether […]
You set up your CRM months (or years) ago, and at the time, it felt like you hit the business lottery. Workflows were in place, emails were automated, and your client process finally had some structure. But now? You’re not so sure. If any of that sounds familiar, it’s time for a CRM self-audit—because your […]
When I started my business in 2012, I did everything manually. Every email? Typed from scratch in Gmail. Invoices? Sent through PayPal. Contracts? Scattered across multiple platforms. It wasn’t until 2015 that I realized how much time (and sanity) I was losing by not having a centralized system. Enter the CRM—Client Relationship Manager. If you’re […]
Running a service-based business means juggling inquiries, session bookings, and contracts—all while trying to stay organized. (And let’s be real, that’s a lot.) The good news? The HoneyBook scheduler takes the chaos out of scheduling and turns it into a seamless, automated process. Instead of back-and-forth emails, double bookings, or manually inputting project dates, HoneyBook […]
When it comes to running a business smoothly, one thing I’ve learned is the importance of systems (because trust me, I’ve seen how life-changing they can be). As a systems and client experience strategist, I’ve worked with countless business owners who were drowning in emails, spending way too much time crafting the same responses over […]
Q4 is a huge time for most business owners—it’s when everything ramps up, from engagement season for wedding photographers to Black Friday sales for creative entrepreneurs, all the way through prepping for the new year. If your systems are a little messy or haven’t been given much love lately, now’s the time to fine-tune them […]
Is your business prepared for bad days—even those worst case scenarios that we don’t want to think about? In today’s episode, Sandra Henderson joins us to share how she’s set her business up for the worst days in business due to the role her chronic illness plays in her daily life. Listen in as she […]
I'm a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!
With 10+ years in the creative space, Colie believes every creative deserves to build a business that is sustainable and profitable, and no one should quit their 9 to 5 only to work 24/7 [in their business].
The truth—automated systems can save us all from being overworked and overwhelmed.
I believe every creative deserves to turn their craft into a business that brings them joy and profit.
