Do you want to take time off this summer? How confident are you that your current booking process (your business, your tools, your systems), could run without you for a week? Like, if you closed your laptop right now and didn’t open it again for seven days, would people still be inquiring? Would leads still […]

Today, I’m sharing another case study episode that came out of Systems in Session. This one will be a little different from the others because this client actually joined Systems in Session about eight months ago (and she’s accomplished a lot since then). She’s also someone who ended up switching CRMs to Honeybook prior to […]

You can’t charge premium prices for a mediocre experience, and deep down, you already know that. To build a high-end client experience, you don’t need to be doing more or adding any fancy extras. Instead, you need to create a process that feels effortless for your clients and sustainable for you. When clients invest in […]

Photographer gallery delivery is one of the most overlooked parts of the client journey. So many photographers pour their energy into the inquiry, booking, and onboarding phases—but once the event is over, communication tends to fall off. And yet, this final phase is one of the most important touchpoints for delivering a truly elevated client […]

I’ve been shouting from the rooftops about using video in your client experience—and today, I’ve got backup. In this episode, I’m joined by Carolyn Leasure, a website evolution expert who turns scrappy Squarespace sites into smooth, branded systems. We’re diving into the magic of asynchronous video and how it can transform the way you connect […]

If you’re not tracking it, you’re winging it. That’s why it’s important to have a system in place to help keep you accountable. In this episode, Melissa Arlena joins us to discuss the power of airtable and accountability. Listen in as we discuss systematizing recurring revenue and keeping clients from slipping through the cracks. Whether […]