The delivery phase is driven by how long it takes you to complete the work — and it tends to be the phase where communication drops off the most. You’re heads-down doing the work. Your client is waiting. Without intentional touchpoints built into the workflow, they’re left wondering if anything is happening. That’s not a […]

The booking workflow has one job: get paid. Not “keep the conversation going.” Not “get them to consider it.” Get the deposit in your account so you can start the work. Most photographers make this harder than it needs to be. The booking process should connect your services, contract, and invoice — plus scheduling if […]

Setting up your Dubsado inquiry workflow is usually the first thing photographers tackle. It’s also the one I see most often doing the least work — which is a shame, because this is likely your first impression for a one-on-one conversation with a potential client. What you do here sets the tone for the rest […]

I was inside a photographer’s Dubsado account not long ago, doing a Dubsado workflows audit, and within about two minutes I could see exactly what had gone wrong. She had one workflow covering everything — inquiry through gallery delivery — and it was stalling constantly. When one thing didn’t fire, everything after it didn’t fire […]

The short answer: For most photographers, both HoneyBook and Dubsado can deliver an exceptional client experience. The platform you choose matters far less than how well you design the client experience inside it. If you’re outside the US or Canada (now UK/Australia as well), need custom CSS, or want more payment flexibility, Dubsado has the […]

Do email templates work for high-touch client experiences? When Ina joined The Experience Edit, she already had a lot going for her. In-person consultations before clients even book, in-person ordering sessions, sometimes even in-person product delivery. She’s a pet photographer in Australia with one of the most high-touch client experiences I’ve ever seen (and she […]