Communication

If you don’t know when a client should come back, they won’t know either. Most photographers deliver the gallery, send one final email, and then everything goes quiet. But if you want rave reviews, referrals, and repeat clients, you have to make returning the obvious next step. Before we dive in though – hi! I’m […]

This episode is a replay from a conversation that originally aired on the Capture the Chaos podcast with Brittnie Renee, and it perfectly captures a shift I’ve been talking about more and more lately. Most businesses shouldn’t focus on just better workflows.They need better client communication. Because if your systems technically work but still require […]

I am excited to welcome Kara Duncan, Founder of The Kara Report, back to the podcast. Today we are diving into the CRM emails that actually helps your marketing efforts turn into booked clients. If you don’t know Kara, she is my blog writer, and the last time she was on the podcast she joined […]

You can’t charge premium prices for a mediocre experience, and deep down, you already know that. To build a high-end client experience, you don’t need to be doing more or adding any fancy extras. Instead, you need to create a process that feels effortless for your clients and sustainable for you. When clients invest in […]

Client emails can change everything in your business. The right message can move a lead from “I don’t have time” to “Where do I sign?” The wrong one can leave them cold, confused, or gone for good. That’s why I want to tell you about Geneviève. She joined my “Email Like You Mean It” course […]

Photographer gallery delivery is one of the most overlooked parts of the client journey. So many photographers pour their energy into the inquiry, booking, and onboarding phases—but once the event is over, communication tends to fall off. And yet, this final phase is one of the most important touchpoints for delivering a truly elevated client […]