Client Experience

I am excited to welcome Kara Duncan, Founder of The Kara Report, back to the podcast. Today we are diving into the CRM emails that actually helps your marketing efforts turn into booked clients. If you don’t know Kara, she is my blog writer, and the last time she was on the podcast she joined […]

You can’t charge premium prices for a mediocre experience, and deep down, you already know that. To build a high-end client experience, you don’t need to be doing more or adding any fancy extras. Instead, you need to create a process that feels effortless for your clients and sustainable for you. When clients invest in […]

You set up a shiny new workflow in Dubsado. You hit “Activate.” You’re ready to sit back and let the automation magic happen. And then… nothing or worse, Dusbado Workflow Errors. Your workflow pauses. A random error message pops up. Your client gets half the emails they were supposed to. If that sounds familiar, you’re […]

Client emails can change everything in your business. The right message can move a lead from “I don’t have time” to “Where do I sign?” The wrong one can leave them cold, confused, or gone for good. That’s why I want to tell you about Geneviève. She joined my “Email Like You Mean It” course […]

Photographer gallery delivery is one of the most overlooked parts of the client journey. So many photographers pour their energy into the inquiry, booking, and onboarding phases—but once the event is over, communication tends to fall off. And yet, this final phase is one of the most important touchpoints for delivering a truly elevated client […]

When it comes to running a service-based business, it’s important to understand the difference between client emails vs. email marketing. Email marketing courses often focus on building lists and selling to a broad audience, but client emails are about 1:1 communication that shapes your client experience. In this post, we’ll break down how the two […]

I’ve been shouting from the rooftops about using video in your client experience—and today, I’ve got backup. In this episode, I’m joined by Carolyn Leasure, a website evolution expert who turns scrappy Squarespace sites into smooth, branded systems. We’re diving into the magic of asynchronous video and how it can transform the way you connect […]

If you’re not tracking it, you’re winging it. That’s why it’s important to have a system in place to help keep you accountable. In this episode, Melissa Arlena joins us to discuss the power of airtable and accountability. Listen in as we discuss systematizing recurring revenue and keeping clients from slipping through the cracks. Whether […]

If you’re wondering how to raise your prices and still actually book those higher-ticket clients, I want to make sure you’re not just tweaking your packages or updating your website again. Because honestly? That’s not what’s keeping people from booking your services. You need a client experience that’s easy, automated, and built to sell for […]