I have a soft spot for this one, because Xan’s story doesn’t follow the script (which is exactly why we spent our time together building custom workflows in Dubsado). Most of the time when I bring a client on the podcast, the arc is pretty familiar: they were drowning, they didn’t know where to start, […]

What if the biggest thing holding your business back wasn’t marketing, pricing, or lead generation, but the fact that everything lived inside your head? In this episode, I sit down with Jordan Craig, a wedding photographer who joined Systems in Session after years of managing inquiries, contracts, invoices, reminders, and client communication manually. Together, we […]

Do email templates work for high-touch client experiences? When Ina joined The Experience Edit, she already had a lot going for her. In-person consultations before clients even book, in-person ordering sessions, sometimes even in-person product delivery. She’s a pet photographer in Australia with one of the most high-touch client experiences I’ve ever seen (and she […]

Do You Need a CRM When You’re Brand New to Business? I’m just going to come out and say it: yes. Yes, you do. I know, I know. You’re probably thinking, Colie, I barely have two clients. I don’t even fully know what my offers look like yet. I can’t justify the cost. And honestly? […]

Danielle came to me with a Dubsado account that was already partially set up. Someone else had built it for her and had done a genuinely great job. Her proposals were gorgeous. Her onboarding workflow was functional. There was nothing technically wrong with what had been delivered. But Danielle couldn’t help but feel like her […]

If you’re a wedding photographer still running your business out of your Gmail inbox, snoozed reminders, and a prayer — this one’s for you. Jordan Craig had been delivering a very high touch, high level client experience for years. The problem? His backend was a mess — and he was the only one who knew […]