Plan your client journey + write all your emails in 5 days

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Podcast

Every time a CRM announces a price increase, the online business world collectively panics. My Threads feed has been full of people asking if they should switch to a different platform—or ditch their CRM altogether. And honestly? I get it. When HoneyBook raised its prices last year, everyone’s question was “should I switch from Honeybook […]

Should You Ditch Your CRM? (Spoiler: Probably Not.)

client emails
Communication

Client emails can change everything in your business. The right message can move a lead from “I don’t have time” to “Where do I sign?” The wrong one can leave them cold, confused, or gone for good. That’s why I want to tell you about Geneviève. She joined my “Email Like You Mean It” course […]

Can Writing Better Client Emails Make You $15K?

photographer gallery delivery
Client Experience

Photographer gallery delivery is one of the most overlooked parts of the client journey. So many photographers pour their energy into the inquiry, booking, and onboarding phases—but once the event is over, communication tends to fall off. And yet, this final phase is one of the most important touchpoints for delivering a truly elevated client […]

How to Nail Your Photographer Gallery Delivery (and Streamline Your Offboarding Workflow)

client emails vs email marketing
Client Experience

When it comes to running a service-based business, it’s important to understand the difference between client emails vs. email marketing. Email marketing courses often focus on building lists and selling to a broad audience, but client emails are about 1:1 communication that shapes your client experience. In this post, we’ll break down how the two […]

Client Emails vs. Email Marketing: What’s the Difference (and Why It Matters)?

Podcast

When Roxanne, a brand photographer and storyteller, hit a growth spurt in her business, the cracks were impossible to ignore. She was “using Dubsado,” but only in the loosest sense: contracts and invoices duct-taped to a pile of sticky notes and PDFs. Reminders slipped, proposals lived in Canva files, and every new client meant hours […]

Building a Premium Photography Client Experience in Dubsado | Systems in Session Case Study with Roxanne Engstrom

Business-First Creatives is a podcast for photographers and creative service providers who want a business that feels easier to run, more intentional behind the scenes, and sustainable long-term.

The conversations here focus on the parts of business that quietly shape everything else: client experience, communication, systems, marketing, pricing decisions, visibility, and the choices that support long-term growth without burning you out.

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I'm a Disney-loving family photographer, and filmmaker turned Workflow and Automations Guru who helps creative service providers automate their sh*t, reclaim their time and get back to living!

With 10+ years in the creative space, Colie believes every creative deserves to build a business that is sustainable and profitable, and no one should quit their 9 to 5 only to work 24/7 [in their business].

The truth—automated systems can save us all from being overworked and overwhelmed.

I believe every creative deserves to turn their craft into a business that brings them joy and profit.

Hi, I'm Colie. 

A simple system for writing clear, consistent, trust-building emails.
This free guide shows you how to communicate with confidence, streamline your process, and finally send emails that sound like you — not a template.

Grab Emails that Convert Guide

STOP SECOND-GUESSING YOUR CLIENT EMAILS.

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Start dates available for Q1 2026

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